Turner Industries
  • 05-Jun-2017 to 04-Aug-2017 (CST)
  • Baton Rouge, LA, USA
  • DOE
  • Hourly
  • Full Time

Turner Industries Group is looking for a Operations Support Customer Service Technician  to join our IT Department in Baton Rouge, LA.  The role of the Operations Support Customer Service Technician is to provide technical assistance to Turner employees in the use of Information Technology in a friendly, reliable, and dependable manner.  This includes but is not limited to processing incidents and requests from start to completion in customer service, professional and friendly matter. The employee will utilize a combination of internal and external resources with the soul function of being the main point of contact for these service requests.  This position reports directly to the Service Desk Supervisor.

Functional Requirements:

  • Address users in a friendly, courteous and professional manner at all times.
  • Answer, evaluate and prioritize incoming voice and electronic customer requests.
  • Document all information given and received in the service desk application to track calls, emails, walk-ups and project tasks.
  • Manage time and assignments efficiently to complete all ongoing projects, tasks and deliverables.
  • Load and configure company standard image on all new and existing computers.
  • Assist in maintaining accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in help desk system.
  • Adhere to all company and operations support policies, procedures and standards.
  • Advise and instruct end users on the necessary activities to achieve solutions and minimize call back.
  • Answer client's inquires in person and/or via telephone concerning computer issues including hardware, software, and network.
  • Install hardware and peripheral components including but not limited to monitors, keyboards, printers, modems, and hard drives.
  • Participate in on call rotation as assigned.
  • Diagnose hardware, software, and operator challenges and recommend and/or perform necessary actions to correct challenges based on knowledge of computer issues.
  • Work effectively and professionally in a less supervised capacity in the absence of a Supervisor, Manager or Director.
  • Any other specific duties assigned.

Qualification Standards: 

  • Must be a customer service minded professional.
  • Must possess excellent communication, interpersonal, organizational and problem solving skills.
  • Post-offer drug/alcohol screen and physical evaluation.
  • Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC and site specific standards.
  • Maintain a current valid Louisiana Driver's license.
  • Meet Operations Support customer service standards.
  • Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience.
  • Minimum of 6 months experience in a Customer Support Role.
  • Credentials preferred.
  • Some knowledge of microcomputer hardware and common software applications such as Microsoft Office; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary.

             

Physical Involvement:

Employee may be required to do the following: reaching in all directions, handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction.

Mental Involvement: 

Employee may be required to do the following: following set procedures and standards; applying basic mathematical skills; planning work and selecting proper tools; comparing and understanding differences in the size, shape and form of lines, figures and objects; picturing and evaluating solid objects from drawing or diagrams using standards that can be measured or checked; following oral and/or written directions, plans and blueprints; reading; writing; ability to recognize and report safety hazards.

 

Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law.

Turner Industries
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